Contact & information

Contact The Family Bike Team

Contact us!

We can be reached 7 days a week, all year round from 9 am to 9 pm.
Do you have questions about cycling? On our bike-surfcamps? Do you have a tailor-made bike trip plan?
You are in the right place! We will be happy to answer you:)
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+33 7 83 62 48 89
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Photo de l'équipe The Family Van - Noémie

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Frequently asked questions

What does bike rental include?

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Our rentals include: bike, lock, luggage rack, bottle holder, bottle holder, repair kit, pump, lights, as well as all the equipment available as an option (helmets, travel bags, odometer, odometer, baby carrier, follow me...).

Do you offer turnkey itineraries? How does the tailor-made stay option work?

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Yes, we offer personalized tours with suggested stages, accommodations and points of interest, according to your level and your desires.

What type of bike is the most suitable for an itinerant trip?

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For a bike trip, touring bikes or VTCs are the most suitable. They offer comfort, strength and are designed to support panniers. The electric bike (VAE) is ideal for hilly routes or long distances.

Do you offer electric bikes?

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Yes, we offer a wide range of VAE (electrically assisted bicycles) with a range of 80 to 120 km, perfect for itinerant stays.

How do I know if the bike is my size?

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We help you choose the right frame size according to your size and body type. We also adjust the height of the seat and handlebars before departure.

Do you need to be in good physical condition to do a cycling trip?

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Not necessarily! Thanks to VAE and adapted itineraries, cycling is accessible to everyone, even beginners. Just move forward at your own pace.

Can I carry my luggage easily?

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Yes, all of our bikes are equipped with sturdy luggage racks with waterproof panniers. We also offer a luggage transport service if you want to travel light.

What is the maximum weight I can put in the bags?

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In general, each pair of bags can carry around 15 to 20 kg. We recommend that you distribute the weight in a balanced way.

Is it possible to make a one-way trip?

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Absolutely! We can deliver the bikes to your starting point and pick them up at your arrival point (under geographical conditions).

What happens in the event of a flat tire or a failure?

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A repair kit is provided, but we remain available in case of problems. Support or replacement services may be offered depending on your location.

How many kilometers per day should you expect?

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It depends on your level:Beginner: 30—50 km/day

Confirmed: 50—70 km/day

With VAE: up to 80 km/day

What clothes should I bring?

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Choose technical, breathable and weather-appropriate clothing. A waterproof jacket, padded shorts, and gloves are recommended.

What types of accommodation do you recommend?

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We recommend certified accommodations Home Bike, well suited to cycle tourists: campsites, lodgings, hotels, guest rooms, etc.