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Frequently asked questions
What does bike rental include?
Our rentals include: bike, helmet, lock, lock, bags, bags, repair kit, pump, lights, as well as all camping equipment (tent, mattress, duvet, chair, chair, kitchen and dish kit).
How do your group stays/itinerant bike-surfcamps work?
At The Family Bike, each surfcamp is a unique adventure. You will be accompanied by Noémie and Kévin, the co-founders of The Family Bike, throughout your journey.
What makes our surfcamps exceptional is their itinerant nature: every day, you will explore the region on your bike, from Léon to Saint Jean de Luz, and surf on world-famous spots thanks to daily lessons.
The days are divided into two parts: a half-day dedicated to surfing lessons, and the other to discovering the region and activities such as village visits, tastings of local products, aperitifs on the beach/guinguettes, shopping sessions, more free surfing sessions in addition to lessons.
Our desire is to offer a differentiating and complete experience unlike traditional surfcamps during which you stay in the same place during the week. Roaming and cycling also create a special atmosphere and proximity for an unforgettable stay.
Do you offer turnkey itineraries? How does the tailor-made stay option work?
Yes, we offer personalized tours with suggested stages, accommodations and points of interest, according to your level and your desires.
What type of bike is the most suitable for an itinerant trip?
For a bike trip, touring bikes or VTCs are the most suitable. They offer comfort, strength and are designed to support panniers. The electric bike (VAE) is ideal for hilly routes or long distances.
Do you offer electric bikes?
Yes, we offer a wide range of VAE (electrically assisted bicycles) with a range of 80 to 120 km, perfect for itinerant stays.
How do I know if the bike is my size?
We help you choose the right frame size according to your size and body type. We also adjust the height of the seat and handlebars before departure.
Do you need to be in good physical condition to do a cycling trip?
Not necessarily! Thanks to VAE and adapted itineraries, cycling is accessible to everyone, even beginners. Just move forward at your own pace.
Can I carry my luggage easily?
Yes, all of our bikes are equipped with sturdy luggage racks with waterproof panniers. We also offer a luggage transport service if you want to travel light.
What is the maximum weight I can put in the bags?
In general, each pair of bags can carry around 15 to 20 kg. We recommend that you distribute the weight in a balanced way.
Is it possible to make a one-way trip?
Absolutely! We can deliver the bikes to your starting point and pick them up at your arrival point (under geographical conditions).
What happens in the event of a flat tire or a failure?
A repair kit is provided, but we remain available in case of problems. Support or replacement services may be offered depending on your location.
How many kilometers per day should you expect?
It depends on your level:Beginner: 30—50 km/day
Confirmed: 50—70 km/day
With VAE: up to 80 km/day
What clothes should I bring?
Choose technical, breathable and weather-appropriate clothing. A waterproof jacket, padded shorts, and gloves are recommended.
What types of accommodation do you recommend?
We recommend certified accommodations Home Bike, well suited to cycle tourists: campsites, lodgings, hotels, guest rooms, etc.